1)
A student may be entitled to a refund of
tuition fees in the event that:
(a)
The student provides written notice to the
institution that he or she is withdrawing from the program; or
(b)
The institution provides written notice to
the student advising that the student has been dismissed from the program.
2)
The written notice of withdrawal or
dismissal may be delivered in any manner provided that a receipt or other
verification is available that indicates the date on which the notice is
delivered.
3)
The notice of withdrawal or dismissal is
deemed to be effective from the date it is delivered.
4)
The refund to which a student is entitled
is calculated on the total tuition fees due under the contract. Where total tuition fees have not yet been
collected, the institution is not responsible for refunding more than has been
collected to date and a student may be required to make up for monies due under
the contract.
5)
If the institution has received fees in
excess of the amount it is entitled to under the student contract, the excess
amount must be refunded.
6)
Refund policy for students:
(a)
Refunds before the program of study begins:
1.
If written notice of withdrawal is received
by the institution within 7 days after the contract is made, and before the
commencement of the period of instruction specified in the contract, the
institution may retain 5% of the total tuition and fees due under the contract
to a maximum of $250.
2.
If written notice of withdrawal is received
by the institution 30 days or more before the commencement of the period of
instruction specified in the contract and more than 7 days after the contract
was made, the institution may retain 10% of total tuition only due under the
contract to a maximum of $1000.
3.
Subject to Section 6(a)(1) above, if
written notice of withdrawal is received by the institution less than 30 days
before the commencement of the period of instruction specified in the contract,
and more than 7 days after the contract was made, the institution may retain
20% of the total tuition only, due under the contract to a maximum of
$1300.
7)
Refunds after the program of study starts:`
(a)
If written notice of withdrawal is received
by the institution or a student is dismissed before 10% of the period of
instruction specified in the contract has elapsed, the institution may retain
30% of the tuition due under the contract.
(b)
If written notice of withdrawal is received
by the institution, or a student is dismissed after 10% and before 30% of the
period of instruction specified in the contract has elapsed, the institution
may retain 50% of the tuition due under the contract.
(c)
If a student withdraws or is dismissed
after 30% of the period of instruction specified in the contract has elapsed,
no refund is required.
8)
Where a student did not meet the
institutional and/or program specific minimum requirements for admission
through no misrepresentation or fault of their own, the institution must refund
all tuition and fees paid under the contract, less the applicable
non-refundable student application or registration fee.
9)
Where a student withdraws or is dismissed
from their program, they are entitled to 100% refund of any as-yet to be
received consumables that have been pre-paid.
10) Where a
student withdraws or is dismissed from their program after receiving technical
equipment from the institution free of charge:
(a)
The student must return the equipment
unopened or as issued within 14 calendar days; and
(b)
If the student fails to return the
equipment as set out above, the institution may deduct the reasonable cost of
the equipment from any amount to be refunded to the student.
11) Refunds
owed to students must be paid within 30 days of the institution receiving
written notification of withdrawal and all required supporting documentation,
or within 30 days of an institution’s written notice of dismissal.
12) Where
the delivery of the program of study is through home study or distance
education, refunds must be based on the percent of the program of study
completed at the rates as set out in Section 7 above.
13) If a
student did not complete the Study Permit by the start date in the Letter of
Acceptance, the student must notify the institution and the institution may
issue an additional Letter of Acceptance for a later start date. In that case,
the institution may charge an additional $200 administrative fee and retain the
balance of the prepaid tuition fees pending the outcome of the Study Permit
application.
14) If a
student advises the institution in writing, prior to the start date, he/she was
denied a Study Permit and provides a copy of the Study Permit denial letter
issued by Citizenship and Immigration Canada, the institution may retain the
lesser of 10% of the total fees due under the contract or $400. Should a
student fail to advise the institution, or choose to withdraw for other
reasons, the refund policy set out in Part 6 and 7 above will
apply. | 